TERMS

SECTION 1. SCHEDULING AND COMMUNICATIONS
A) Primary communication will be via email to support@shannonvanfleet.com for questions and concerns unrelated to booking. Scheduling, rescheduling, and canceling appointments should be done through the online booking portal.

B) If you need to cancel or reschedule an appointment, please do so via the online booking portal. All scheduling, including rescheduling and canceling appointments, is in the hands of the client. It will be your responsibility to reschedule or cancel appointments via the online booking portal before the 24-hour mark.

C) A reminder email and text message (given you have opted in) will be sent out before your appointment. If you need to cancel or reschedule your appointment within 24 hours of your appointment time, you may be subject to a fee. (This charge does not go towards future appointments.) If last-minute cancelations are happening frequently, booking further appointments may become unavailable to you.

D) If you arrive late to your appointment, out of respect for the other people on the schedule, we may need to alter the services performed to maintain the starting time of the next client's appointment. You will still be charged the full amount of the time that was booked, whether you arrived on time or not.

E) If you miss your appointment, or arrive so late that we cannot provide your service, an immediate opening is not guaranteed to accommodate you.

F) A credit card is required to book appointments.

SECTION 2. REDO/REFUND POLICY

A) Payment for services rendered is nonrefundable, even if the desired result was not achieved.

B) If you are experiencing issues or dissatisfaction with your color or extensions, please reach out within 1 week from your initial appointment date. Minor adjustments, within reason, will be corrected complementary. Although immediate booking accommodation may not be available.

C) If the minor changes are addressed and you are still unsatisfied, it will be clear that I am unable to suit your needs and our professional relationship will come to an end.

D) If the service you requested was executed properly but you have changed your mind, a new appointment must be booked and the full price charged.

E) If you are working toward a goal that may take multiple appointments to achieve, such as extreme tonal shifts, going lighter, or correcting a previous color, it is recommended to embrace those in-between stages and stick with your normal appointment schedule for the health and integrity of your hair. I will not lighten hair more than one time within 6 weeks.

SECTION 3. PAYMENTS
A) Cash, Check, and all major credit cards are accepted. Third party payment applications such as Venmo and Paypal are not accepted.

B) Bounced checks, fraudulent credit card claims, insufficient funds, etc, must be settled within 14 calendar days.

C) All invoices and credit card processes will be run through Square or Cherry. Any other payment request is not legitimate and should be disregarded and/or reported.

D) By booking with the card on file, you, therefore, authorize the card to be charged for services and/or fees. Deposits for new extension installs are NONREFUNDABLE under any circumstances.

SECTION 4. DEPOSITS
A) Hair extension wefts in Illinois are categorized and taxed as “Tangible Personal Property”. Once a deposit is made, it goes towards the cost of the reserved hair to be used at your install. Deposits are not refundable. If you decide not to go through with your install, the extension hair valued at your deposit amount is yours to keep.

SECTION 5. MODIFICATIONS TO SERVICE AND ITEM PRICES
A) We reserve the right to update/change/modify pricing to any item and/or service at any time.

SECTION 6. ACKNOWLEDGMENT OF ADVERSE EFFECTS (COLOR)
A) Breakage, dryness, damage, redness, soreness, irritation, allergic reactions, among other adverse effects, are always associated risks with chemical exposure. By coming in for an appointment for a color service, you acknowledge that the above are risks that you are open to.

SECTION 7. ACKNOWLEDGMENT OF ADVERSE EFFECTS (EXTENSIONS)
(If you do not currently wear extensions, please complete this clause anyway so we may have it on hand if needed in the future)

A) Everyone reacts to wearing extensions differently. Redness, soreness, itching, pulling, tension, alopecia, hair loss, scalp tenderness, sores, and similar issues are all adverse possibilities. By proceeding with your install and move-up appointments after now being informed of these possibilities, you agree to the risks.

B) If your stylist sees any of the above effects when you are in for your appointment, it will be recommended to discontinue wearing the extensions, or reduce the length of hair or number of wefts.

C) If you are in discomfort, do not wait for your next appointment. Please reach out right away so we can remove your extensions and keep your scalp and natural hair safe

SECTION 8. MAINTENANCE (EXTENSIONS)
(If you do not currently wear extensions, please complete this clause anyway so we may have it on hand if needed in the future)

A) Maintenance should be scheduled every 6-10 weeks. It is your responsibility to make sure these appointments are in place by booking your move-ups online.

B) If you do not have an appointment in place or need to cancel or reschedule your appointment, you are not guaranteed immediate accommodation. You may have to wait several more weeks to be seen.

C) Having appointments outside of the recommended range opens you up to higher risk of adverse effects. If you are unable to come in for a move-up before 16 weeks, it may be recommended that your extensions be removed for the time being.

SECTION 9. REPLACING/REMOVING WEFTS
A) Wefts that are damaged will need to be replaced in order to maintain a safe installation and healthy scalp. Damaged wefts will not be reinstalled. If you are unable to purchase a replacement weft, I will suggest we remove your extensions until you are able to.

B) If you wish to keep your wefts for future use after removal or switching colors, it is your responsibility to store them. I do not hold on to or store any used hair for clients. If you wish to keep your wefts when switching colors or getting new hair, please voice that upfront. Used wefts will otherwise be thrown away.

SECTION 10. HOME CARE
(If you do not currently wear extensions, please complete this clause anyway so we may have it on hand if needed in the future)

A) Proper care is imperative to prolonging the length of your extension's life as well as protecting the health of your natural hair and scalp. Recommended at-home care guidelines are always up to date and easily accessible to you at shannonvanfleet.com.

B) It is up to you to take care of your hair, your extension hair, and your scalp after installation. By initialing, you agree to follow the at-home care guidelines to the best of your ability and understand that you are responsible for your hair's wellbeing.

SECTION 11. STRAND TEST AND PATCH TEST DECLINATION
A) Patch tests involve applying a small amount of color to your skin or securing an extension bead to your hair prior to your appointment to monitor for reactions and/or allergies. Strand tests involve coloring a small amount of hair on your head to monitor for adverse reactions and predict results. These tests are to be done 24-48 hours before your appointment. While reactions are rare, there is always an associated risk. If you would like to request that these tests be done, please reach out to schedule them, otherwise we will simply forgo this process.

SECTION 12. HOLD HARMLESS CLAUSE
A) This Terms of Service Agreement is made upon the condition that Shannon VanFleet/Shannon VanFleet LLC shall be free from all liabilities and claims for damages.

SECTION 15. DURATION
A) This agreement will renew with each appointment as long as the business relationship is ongoing.

SECTION 16. CHANGES TO TERMS OF SERVICE
A) You can review the most current version of the Terms of Service at any time on Shannonvanfleet.com. We reserve the right, at our sole discretion, to update, change, or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of, or access to our website or receipt of service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

SECTION 17. ENTIRE AGREEMENT
A) The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.
These Terms of Service and any policies or operating rules posted by us on this site or in respect to items and services received constitutes the entire agreement and understanding between you and us and govern your use of such Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service). Any ambiquities in the interpretation of these Terms of Service shall not be construed against the drafting party.

SECTION 18. MEDICAL OR LEGAL MEASURES
A) Should there be any need for medical or legal measures, you will be responsible for such costs.